While iControl operates correctly, the camera cannot be found from the application software.

If experiencing this issue on a 64-bit version of Windows, try the following steps with an account that has administrative privileges:

Download the file from the following link: VC_redist.x64.exe.
Run the downloaded VC_redist.x64.exe file. Check “I agree” on the initial screen and click “Install.” No need to check “Send feedback.” Finally, click “Finish” to exit.
Right-click on the “Windows” icon at the bottom left of the Windows screen, then click on “Command Prompt (Administrator).” For Windows 7, navigate to “All Programs” > “Accessories” > right-click on “Command Prompt” and select “Run as administrator.”
Click “Yes” if prompted by the User Account Control.
In the black window that appears, type the following line and press Enter to execute:

regsvr32 netccam64.ax

After seeing the confirmation message “DllRegisterServer in netccam64.ax succeeded,” click “OK,” and then close the black window.
Restart your computer.