We are truly thankful for the generous support and trust we have received from our customers in Vietnam over the years.
We sincerely apologize for any inconvenience this decision may cause. Please find below important information regarding our future support system:
Future Support Structure
- Technical support and on-site service within Vietnam will be available until December 31, 2025.
- Starting January 1, 2026, product warranties (1 year) and after-sales support will be handled by our Japan headquarters or Thailand office.
- As support will be provided from outside Vietnam, there may be occasional delays. We kindly ask for your understanding.
- To minimize any inconvenience, we are currently considering the most effective support options.
- Details will be provided before December 2025.
Contact Information for Future Inquiries
Fax: +81-6-6364-3311
Email: sds@shodensha-inc.co.jp
Website: https://www.shodensha-inc.co.jp/
Fax: +66-2-664-2247
Email: info@shodensha.co.th
Website: https://www.shodensha.co.th/jp/
Sincerely,
Shodensha Co., Ltd.